Configuring Teams Phone System for Hybrid Voice Environments
In today’s digital workplace, Microsoft Teams has become a go-to platform for communication and collaboration. With the integration of Teams Phone System, organisations can leverage a unified communication solution that supports both traditional voice services and modern VoIP technologies. This guide is designed to help IT support professionals configure and optimise Teams Phone System for hybrid voice environments.
Understanding Hybrid Voice Environments
Before diving into the configuration process, it’s crucial to understand what hybrid voice environments entail. In simple terms, a hybrid voice environment combines traditional on-premises telephony infrastructure with cloud-based communication services. This setup allows organisations to maintain existing phone systems while benefiting from the scalability and flexibility of cloud-based solutions.
Step-by-Step Configuration Guide
1. Assessing Infrastructure Requirements
- Evaluate existing telephony infrastructure
- Ensure network readiness for VoIP traffic
2. Setting up Teams Phone System
- Access the Teams admin center
- Configure phone numbers and calling plans
- Assign licenses to users
3. Integrating with On-Premises Systems
- Configure Direct Routing for seamless integration
- Implement Session Border Controllers (SBCs)
Best Practices for Optimisation
- Regularly monitor call quality and performance metrics
- Implement Quality of Service (QoS) policies
- Train users on advanced calling features
Troubleshooting Tips
- Check network connectivity issues
- Review call routing configurations
- Engage with Microsoft support for complex issues
Conclusion
Configuring Teams Phone System for hybrid voice environments requires a strategic approach and in-depth technical knowledge. By following the steps outlined in this guide and adhering to best practices, IT support professionals can ensure a seamless integration that enhances communication capabilities within their organisations.
DrayTek Vigor 2962 2.5Gb Ethernet Dual-WAN Broadband Firewall Router, 200 VPN Tunnels, 20 VLANS, QOS, Remote Management, Load Balancing
High Performance Multi-WAN Router - The Vigor 2962 makes full use of FTTP Fibre Broadband at up to 2.2Gbps throughput for single or multi-WAN configurations. With Quality of Service, Firewall and Content Filtering.
Buy Now on Amazon
NETGEAR Orbi Mesh WiFi 6 System (RBK763S) , Mesh Router & 2 Extenders , Cover Every Room, Up To 6,000 Sq Ft , Improve WiFi Speeds up to 5.4 Gbps & 75 devices , Simple App Set Up
WiFI mesh coverage of up to 6,000 sq ft and up to 75 devices, With each satellite (sold separately) you can extend the range by up to 2,000 sq ft
Buy Now on Amazon
DrayTek Vigor 2865Lax-5G Ethernet Router, WiFi 6 AX3000 Wireless and 5G Failover, Integrated 5G Modem, 5+1 GbE LAN Ports with VLANs, VDSL
VDSL and Ethernet Load Balancer - Connect the Vigor 2865 to Superfast Fibre with the integrated VDSL modem. Use the Ethernet WAN with Cable and Ultrafast FTTP. Load Balance multiple connections to boost performance.
Buy Now on Amazon
TP-Link Archer BE550 Router WiFi 7 BE9300Mbps, Tri-Band WiFi Router, 2.5G Ports,USB Port,Maximized Coverage,VPN Router, Parental Control, HomeShield Security, Private IoT Network,Easy Setup,EasyMesh
Wi-Fi 7 Routers: With powerful Wi-Fi 7 performance, lightning-fast wired connections, and brand-new design
Buy Now on Amazon
QNAP TS-253A-4G 2 Bay NAS Enclosure with 4GB RAM - Black (GDPR Compliant)
NAS and iSCSI-SAN unified storage solution for server virtualization
Buy Now on Amazon
WD 16TB My Cloud EX2 Ultra 2-bay NAS - Network Attached Storage RAID, file sync, streaming, media server, with WD Red drives
Centralised network storage: Organise your entire media collection, photos and files in one central, network location
Buy Now on Amazon
Synology DX517 5 Bay Desktop Network Attached Storage Expansion Enclosure, Black
Online volume expansion
Buy Now on Amazon
QNAP TS-431XeU-8G 4 Bay Short-depth Rackmount NAS Enclosure with 10GbE SFP+ & 8GB RAM
The short depth design is suitable for installing in smaller racks or space-constrained locations
Buy Now on Amazon
Seagate 10 TB IronWolf NAS 3.5 Inch Hard Drive ST10000VN0008 (SATA 6 Gb/s/256 MB/7200 RPM)
Model Number: ST10000VN0008
Buy Now on Amazon
QNAP TS-673A-8G 6 Bay Desktop NAS Enclosure - 8GB RAM, AMD Ryzen Quad-core 2.2 GHz Processor - with 2.5GbE connectivity & supporting PCIe expansion
8GB DDR4 RAM (2 x SODIMM slots, max. 64GB, optional ECC RAM support)
Buy Now on Amazon
Synology DS1621+ 48TB 6 Bay Desktop NAS Solution, installed with 6 x 8TB Western Digital Red Plus Drives
Accelerated Performance: 174% higher 4K random read IOPS and 76% faster sequential write speeds compared to its predecessor
Buy Now on Amazon
Synology DS1823xs+ 8 Bay NAS Desktop: High-Performance Storage Solution
Powerful Performance - Over 3,100/2,600 MB/s sequential read/write throughput and over 173,100/80,800 random read/write IOPS2 support heavier applications
Buy Now on Amazon